At ELOHM, all pieces are pre-made and in stock unless explicitly stated otherwise. We do not operate on a made-to-order model.
If it’s live on the site, it’s physically ready to ship.
Orders are processed within 1–3 business days.
Business days are Monday through Friday, excluding U.S. federal holidays.
Orders placed after 3PM EST may begin processing the following business day.
We ship orders Monday through Friday.
We do not ship on weekends or holidays.
Once your order leaves our facility, you will receive a confirmation email with tracking information.
Delivery time depends on your selected shipping method and the carrier.
Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days
Delivery estimates are not guarantees and may be affected by carrier delays, weather, or peak periods.
Customers are responsible for entering the correct shipping address at checkout.
ELOHM is not responsible for orders shipped to incorrectly entered addresses.
If you need to update your address, contact us immediately at support@elohm.com Address changes are not guaranteed once processing begins.
Once a package is marked as delivered by the carrier, ELOHM is not responsible for lost or stolen packages.
If you believe your package was stolen, contact the carrier directly to file a claim.
If any product is listed as a pre-order, estimated shipping timelines will be clearly stated on the product page.
If your order contains both in-stock and pre-order items, the order may ship together unless otherwise specified.
