At ELOHM, we stand behind the quality of our pieces.
Because all products are pre-made and inspected before shipping, we do not offer refunds for change of mind, sizing mistakes, or buyer’s remorse.
Please review sizing charts carefully before purchasing.
We accept returns for store credit only under the following conditions:
Item must be unworn
Item must be unwashed
Item must be in original condition with tags attached
Return must be requested within 7 days of delivery
Requests made after 7 days will not be approved.
To request a return, email support@elohm.com with your order number and reason for return.
Customers are responsible for return shipping costs.
The following items are final sale and cannot be returned or exchanged:
Discounted items
Items purchased during sales
Limited drops
Pre-order items
Accessories
No exceptions.
If you receive a damaged or incorrect item, you must contact us within 48 hours of delivery with:
Your order number
Clear photos of the issue
If approved, we will offer a replacement or refund at our discretion.
Fraudulent chargebacks will be disputed with:
Delivery confirmation
Tracking verification
IP address confirmation
Order confirmation records
Abuse of the chargeback system may result in permanent ban from future purchases.
